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DELIVERY
We usually dispatch orders 1-7 days from receipt, but please be patient as sometimes we are very busy. Also, as a small family business, there may be delays of up to 28 days during holiday periods (December-mid January, April & mid July-mid September).
Please note: we always obtain proof of postage, but once in the hands of the carrier we have no further control and therefore cannot accept responsibility for delay, damage or loss. In the case of insured orders we will dilligently make a claim if necessary on behalf of the customer and pass on any compensation received. However please note that Royal Mail and other delivery services always impose restrictions on claims eg; limiting to cost price of goods only, no subsequent increase in cost considered, no taxes, no other charges of any sort covered etc. Therefore any claim, if and when settled, will usually be less than the total cost the customer has paid. Until a claim has been settled, we regret we cannot replace a delayed, damaged or lost order without a full payment for goods, postage, insurance and Paypal etc as appropriate.
RETURNS
Should any item be unsatisfactory, please contact us in the first instance before returning for replacement.
Should a refund be required on correctly supplied goods we reserve the right to deduct a modest restocking charge.
Please note: We are not always able to refund Paypal fees, as there is a limited period in which Paypal allow refunds with return of fees.
UK SHIPPING
UK shipping is automaticaly worked out at 10% of the total value of your order plus £1 (up to a £24.95 maximum)
Orders above £60 goods value are usually insured at no extra cost.
Orders below £60 can be insured for a fee of £1.50 (this can be selected during the checkout process).
Very occasionally, if an order consists largely of heavy/low value parts, the postage cost can substantially exceed our P.P. formula. We will advise if any extra payment is needed.
If you are not using card/Paypal please send a cheque or P.O. to;-
D J Taylor, The Groves, Clapton Hall Lane, Great Dunmow, ESSEX, CM6 1JE
Please include your name, address, email and telephone number to avoid confusion
COLLECTION
We usually trade at the following clubs & exhibitions where pre-paid orders can be collected, saving postal charges; HTMC (Hildenborough), NELMC (Hainault), NMMG (Oxton), Runnymede (Ottershaw), SELMC (Eltham), WLMS (Greenford), HSME (Henley) and TIMS (Ironbridge). Plus Exhibitions at Skegness, Kew Bridge, Eltham, Henley, Liecester, and St Albans see our homepage link for more details.
Customers are also welcome to collect orders from Great Dunmow (by appointment).
If you wish to collect your goods please be sure to select "Collection" from the shipping options in the checkout and to specify where you would like to collect your order from in the comments box.
We can accept a pre-paid cheque for "collected" orders if there's enough time for them to clear, otherwise we require cash on collection please. If you opt for the latter, don't send a payment, though on large orders we may ask for a nominal deposit.
OVERSEAS ORDERS
Shipping is charged AT COST (by the most appropriate service) plus £2.95 for packing/admin and the paypal fee (minimum £0.50).
The preferred payment method is Credit Card or PayPal.
Simply proceed with your order online to make a payment for the goods only. We will contact you with the shipping cost when the parcel is ready.
Shipping on orders over £60 is usually insured. If you require shipping insurance on orders of under £60 (though this is often relatively expensive) please specify in the comments box during the checkout stages and we will include this in the final tally.
The extra payment for shipping can then be paid via Credit Card or Paypal.
When advised shipping payments should be made via our make shipping payment page.
If you are not using card/Paypal, we accept cheques drawn on UK banks, International money Money Orders, or small sums of UK cash sent at your risk. Please add AMPLE for postage, or you may have to make a second payment. (Remember Meccano is very Heavy). We will credit any surplus, or send extra parts to cover. (state preference).
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MECCANO SETS
MECCANO LITERATURE
